FAQ

Where are you located?

6104 San Juan Ave Suite 2 Citrus Heights, CA 95610
We are located on the southeast corner of San Juan and Greenback.

What are you hours?
Monday – Friday: 7:30 am – 6:30 pm
Saturday: 7:30 am – 5:00 pm
Sunday: Closed
How do I make an appointment?

Call us at 916-722-0400 during business hours

Request an Appointment

What is preventive care?
Preventive care helps to keep your pet healthy. Your pet’s nutrition, vaccinations, dental care, parasite prevention, and other recommendations are specifically tailored to your pet’s health status and risk factors by your Veterinarian.
What do I do if I have an emergency?
We do see emergency cases; we recommend calling us first at 916-722-0400 to make sure we are available.
I have an emergency and you are closed, what do I do?
We recommend calling Atlantic Street Emergency at 916-783-4655.
What type of payment do you accept?
They say cash is king, and who can disagree? However, cash is not always on hand, so we take several types of payments. Beyond the typical Visa and MasterCard, we also accept Discover and American Express cards.

We accept CareCredit healthcare credit cards for services. It is not your typical credit card, and you can arrange to have lower interest fees in some cases. Visit for more information: https://www.carecredit.com/.

Scratch Pay is an alterative way to pay for that unexpected bill for your pet. It is simple; apply for a payment plan from your phone or desktop. Next check your rate and pick your payment plan. Last step is to get the care your pet needs.

Do you accept payments?
We do not have an in-house payment plan. Payment is due when services are performed. Our wellness plans do allow you to make payments over a year for preventive care.
Do you have puppy or kitten packages?
We have wellness plans for dogs and cats of all ages. The plans can be tailored to fit your pets needs. Your pet gets the preventive care they need, and your wallet gets the break by splitting the cost over a year.
Do I have to give my dog a heartworm pill every month? It is too easy to forget to give it.
Heartworm prevention is very important. Heartworm is transmitted through a single mosquito bite. Your pet doesn’t even need to go outside to be at risk. We have ProHeart which is an injection that lasts for 6 or 12 months to prevent heartworm.
My pet’s breath stinks! Can I get her teeth brushed?
We do offer teeth brushing services, however bad breath usually means that there is some dental disease that needs to be treated. Schedule a dental exam appointment to have her mouth examined. We do offer dental cleanings in our hospital.
Do you Spay and Neuter Dogs and Cats?
We do offer sterilization services for our patients. Our Puppy and kitten wellness plans do have the ability to add that service to their package. We also spay and neuter Rabbits and some other exotic pets.
My dog ate a sock, what should I do?
If your dog ate a sock (or something else, he shouldn’t have) it is very important that you call us immediately. Time is extremely valuable in these cases. Sometimes surgery can be avoided if we are able to seem them right away.
My dog doesn't like other dogs much. Am I able to bring him into All About Pets?
That is a great question! We ask that you let us know ahead of time while making the appointment. Usually we can make arrangements to get your pet in without a hassle.
My cat is a little feisty and isn't a fan of the medical staff, no offense. I feel so bad because she is so nice at home. I hate waiting until she is sick to bring her in, but she gets stressed and so do I. What do you think?
We understand, our cats even hate when we bring them with us to work. It is very important to have your cat seen every year for preventive care. We also want it to be as comfortable as possible for you and your cat. We have pheromone sprays that help to naturally relax them while here. You can even buy a bottle to take home. Sometimes the Doctor may recommend something stronger for you to give to your kitty before you bring her in.
I have trouble getting my cat into the carrier, what should I do?
We recommend desensitizing your cat by keeping the carrier out. Feeding them in or near it helps them to get used to it. You can take the top off to make it more inviting for them to lie in. A carrier that has an opening on the top makes it easier to get them in. Putting them in rear first can help too. If you are in a pinch you can try this other trick! Stand the carrier do the opening is facing the ceiling and lower your cat rear feet first.
Do you accept volunteers?
We do not accept volunteers because we mentor student interns from neighboring colleges. We recommend contacting the Wild Life Care Association for volunteer opportunities, they are always in need. Their phone number is 916-965-9453